About Us - Residential Assistance
Living in China as expatriates, Scout Expat Expert understands firsthand that moving to another country is difficult. At Scout, we take it upon ourselves to make the transition from moving away from friends, family, and your familiar environment to China as smooth as possible.
With access to an unparalleled amount of prime properties in China, Scout works together with you throughout the entire relocation process (and more) to ensure you receive the best possible agreement for your new home.
Even before your big move, Scout Expat Expert will have already begun consulting you in searching for the home you desire. Through online and/or face-to-face discussions, Scout Expat Expert works with you to prepare an efficient and effective orientation tour. Upon arrival, your Scout Expat Expert will ensure that you quickly become acquainted with the city and your new surroundings. Scout Expat Expert remains with you throughout your stay in the property, from beginning to end, and beyond.
- Advise on safety precautions and accepted cultural practices (such as tipping, negotiation, etc.)
- Assist the client in finding their way around the immediate vicinity of their work location
- Choose, contact, and register early with the appropriate schools for your children, assisting with the admissions process
- Familiarize the client with western-standard medical facilities in Beijing
- Answer all questions about bringing a pet to China in the most comfortable and stress-free way
- Suggest a variety of reputable restaurants popular among other expats
- Find all household necessities including food, clothing, gifts, etc.
- Customize proposal according to your requirements and preferences
- Schedule relevant property visits according to your availability
- Consult on all lease and purchase negotiations with owners, taking the most stressful part of finding a new home off your shoulders
- Ensure contract stipulations are met and oversee the signing of the property from owner to tenant
- Supervise property cleaning prior to your move-in date and preform a final inspection of furniture and facilities
- Assist in the safe delivery of your personal furniture, decoration, etc.
- Assist in the visa application and residential permit registration process
- Advise on banking options and relevant procedures
- Visit and assist with application to sports clubs and facilities, including gym memberships, football clubs, softball, tennis, squash, basketball, cricket, golf, etc.
- Assist to find a good housekeeper, driver, and tutor
- Assist in setting up a bank account
- Help in obtaining a valid driver’s license in China
- Follow-up with a courtesy call within a week after move in to inquire if Scout Expat Expert can be of further assistance
- Help your spouse organize his or her new life and find networking groups through our Spouse Counseling Service
- Help your child feel at home in Beijing by finding the right activities for them to do in their free time through our Kids/Teens Counseling Service
- Host workshops on various topics covering life as an expat family, raising expat kids, getting on track in China, being a mother in Beijing, etc.
- Available during business hours to provide assistance about tenancy-related issues that may arise. A 24/7 hotline service is available for all emergency requests
- Expiration of the lease:
— Renewal of contract
- Assist in condition and renovation works
— Termination of contract
- Inform owner and confirm last date of tenancy
- Prepare all relevant documents (furniture inventory, check-out list, etc.)
- Coordinate final bill payments and rental deposit returns
- Short-term leasing
- Moving services, including assistance and communication with the moving company
- Decoration and renovation services, including professional interior designs
